IT Workplace Services Manager
IT Workplace Services ManagerOverviewCNH Industrial is a world-class equipment and services company.
Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands:
Case IH, New Holland Agriculture, STEYR, CASE and New Holland Construction Equipment.
As a truly global company, CNH Industrial's 37,000
employees form part of a diverse and inclusive work environment, passionate about empowering customers to grow, and build, a better world.
The position will lead the delivery of IT Workplace Management services to the North American CNH Industrial internal end user community.
In this role there will be a solid focus on Customer Experience while managing financials and identifying areas for service improvement while keeping a close eye on meeting or exceeding measurable performance metrics related to service delivery.
The position will also manage the local delivery and support of all IT products and services to users at CNH Industrial sites whom use CNH Industrial systems and application services and have responsibility for implementation and management of IT innovations and/or technologies that span the NAFTA region.
This position is responsible for IT Workplace Management in the North American region.
The position will be located in Racine, WI.
This position is eligible for HYBRID flexible work arrangements! Responsibilities Provide leadership and guidance to the IT End User Support Team of 5 internal staff and 65 contractors Manage the IT service desk and deskside support services for the NAFTA region Responsible for vendor management & contracts.
Negotiate and influence Manage IT Workplace Services vendor ensuring all service level expectations are met or exceeded regarding performance and metric expectations Budget management Management of the employee IT accessory procurement process and contract Working in a cross functional role collaborating with IT Infrastructure, Security teams and other functional IT areas in order to absorb functional business demands, translate to the technical team and deliver in a transparent way Supporting and developing technology/strategies to support customer and IT needs for the region Aligning with key business leaders to facilitate communications and service delivery between IT and the business community Supporting the integrated IT environment globally helping in defining global standards On call 24x7 to address both planned and unplanned IT outages and upgrades - Reasonable expectations for work life balance Position Pays $109,000 and 167,000.
(Actual salaries will vary and will be based on various factors, such as skill, experience, and qualification for the role.
)Compensation &
Benefits:
We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs.
Our industry leading 401k will support you in meeting your retirement objectives.
Additional benefit information can be found here - https:
//mybenefits.
cnhindustrial.
com! Qualifications Bachelor's degree in information technology or related discipline Five (5) plus years experience of leading an IT function Five (5) plus years experience managing IT staff communicating job expectations and appraising their performance Two (2) plus years of vendor management and contract negotiation Two (2) plus years experience driving and leading various services that have led to a positive Customer Experience and a high level of customer satisfaction.
Two (2) plus years experience with any of the following IT technologies or disciplines with demonstrated ability and experience managing at a regional (Preferred) or site level with a significant installation Microsoft SCCM, Office 365 Tenant Management, Mobile Device Management, Active Directory, VDI, Antivirus Service Desk Telecommunications PC Fleet Management / Asset Management Collaboration & Conference Room systems Executive Support Services Network Management To apply, visit https:
//careers-cnhind.
icims.
com/jobs/23220/it-workplace-services-manager/job?in_iframe=1 /> Recommended Skills Active Directory Group Antivirus Softwares Asset Management Communication Contract Negotiation Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands:
Case IH, New Holland Agriculture, STEYR, CASE and New Holland Construction Equipment.
As a truly global company, CNH Industrial's 37,000
employees form part of a diverse and inclusive work environment, passionate about empowering customers to grow, and build, a better world.
The position will lead the delivery of IT Workplace Management services to the North American CNH Industrial internal end user community.
In this role there will be a solid focus on Customer Experience while managing financials and identifying areas for service improvement while keeping a close eye on meeting or exceeding measurable performance metrics related to service delivery.
The position will also manage the local delivery and support of all IT products and services to users at CNH Industrial sites whom use CNH Industrial systems and application services and have responsibility for implementation and management of IT innovations and/or technologies that span the NAFTA region.
This position is responsible for IT Workplace Management in the North American region.
The position will be located in Racine, WI.
This position is eligible for HYBRID flexible work arrangements! Responsibilities Provide leadership and guidance to the IT End User Support Team of 5 internal staff and 65 contractors Manage the IT service desk and deskside support services for the NAFTA region Responsible for vendor management & contracts.
Negotiate and influence Manage IT Workplace Services vendor ensuring all service level expectations are met or exceeded regarding performance and metric expectations Budget management Management of the employee IT accessory procurement process and contract Working in a cross functional role collaborating with IT Infrastructure, Security teams and other functional IT areas in order to absorb functional business demands, translate to the technical team and deliver in a transparent way Supporting and developing technology/strategies to support customer and IT needs for the region Aligning with key business leaders to facilitate communications and service delivery between IT and the business community Supporting the integrated IT environment globally helping in defining global standards On call 24x7 to address both planned and unplanned IT outages and upgrades - Reasonable expectations for work life balance Position Pays $109,000 and 167,000.
(Actual salaries will vary and will be based on various factors, such as skill, experience, and qualification for the role.
)Compensation &
Benefits:
We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs.
Our industry leading 401k will support you in meeting your retirement objectives.
Additional benefit information can be found here - https:
//mybenefits.
cnhindustrial.
com! Qualifications Bachelor's degree in information technology or related discipline Five (5) plus years experience of leading an IT function Five (5) plus years experience managing IT staff communicating job expectations and appraising their performance Two (2) plus years of vendor management and contract negotiation Two (2) plus years experience driving and leading various services that have led to a positive Customer Experience and a high level of customer satisfaction.
Two (2) plus years experience with any of the following IT technologies or disciplines with demonstrated ability and experience managing at a regional (Preferred) or site level with a significant installation Microsoft SCCM, Office 365 Tenant Management, Mobile Device Management, Active Directory, VDI, Antivirus Service Desk Telecommunications PC Fleet Management / Asset Management Collaboration & Conference Room systems Executive Support Services Network Management To apply, visit https:
//careers-cnhind.
icims.
com/jobs/23220/it-workplace-services-manager/job?in_iframe=1 /> Recommended Skills Active Directory Group Antivirus Softwares Asset Management Communication Contract Negotiation Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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