CSR - Customer Service Representative
optime-tech LLC optime-tech LLC Racine, WI Racine, WI Contract Contract $25 - $28 an hour $25 - $28 an hour 5 days ago 5 days ago 5 days ago Customer Service Representative (CSR) Mount Pleasant, WI 3 Months Contract We are looking for candidates who have strong experience in Excel, and who has knowledge /working experience using Oracle systems We are looking for a customer focused individual that has a strong attention to detail and problem solving skills to help serve external and internal customers.
This individual will work directly with Customers and third party Sales Representatives.
Top 3 skills MUST have:
Customer Focus, Excellent Communication and excel skills Years of experience required:
2 Computer knowledge required to perform duties:
Working knowledge/experience of Oracle ERP; Knowledge of Google systems Knowledge, Skills and Ability required:
Customer Focus - minimum of 2 years experience in customer service or sales organization environment with strong attention to detail and customer focus.
Excellent Communication skills both written and verbal including active listening and diplomacy required.
Resourcefulness - ability to handle pressure situations and problem resolution autonomously Basic to Intermediate Excel spreadsheet skills Nimble learning - ability to quickly learn new operating systems Excellent phone skills required Additional Skills not required but a plus:
Working knowledge/experience of Oracle ERP Knowledge of Google systems Principal Duties and
Responsibilities:
1.
Pull reporting of each of our discontinued Legacy items and associated customer orders from Oracle work though existing (in house) orders and monitor for any new orders coming into the system on a daily basis 2.
Verify 0 availability of the item in Oracle 3.
Locate the email address/phone number of the person who generated the order 4.
Reach out to the appropriate person and advise them of the discontinuation of the item, provide replacement if applicable along with part numbers, pricing and SKU for the new item.
Get customers confirmation of cancellation and (if applicable) addition of new item to the PO in writing.
5.
Make appropriate changes on the PO in Oracle 6.
Add applicable notes to the PO in Oracle 7.
Confirmation to the customer the changes have been made 8.
Upload documentation into OnBase 9.
Work above processes until all open orders for the Legacy items have been canceled.
Job Type:
Contract Salary:
$25.
00 - $28.
00 per hour Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Racine, WI:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Any experience working with Customer Orders using Oracle ?
Experience:
Customer support:
2 years (Required) Microsoft Excel:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This individual will work directly with Customers and third party Sales Representatives.
Top 3 skills MUST have:
Customer Focus, Excellent Communication and excel skills Years of experience required:
2 Computer knowledge required to perform duties:
Working knowledge/experience of Oracle ERP; Knowledge of Google systems Knowledge, Skills and Ability required:
Customer Focus - minimum of 2 years experience in customer service or sales organization environment with strong attention to detail and customer focus.
Excellent Communication skills both written and verbal including active listening and diplomacy required.
Resourcefulness - ability to handle pressure situations and problem resolution autonomously Basic to Intermediate Excel spreadsheet skills Nimble learning - ability to quickly learn new operating systems Excellent phone skills required Additional Skills not required but a plus:
Working knowledge/experience of Oracle ERP Knowledge of Google systems Principal Duties and
Responsibilities:
1.
Pull reporting of each of our discontinued Legacy items and associated customer orders from Oracle work though existing (in house) orders and monitor for any new orders coming into the system on a daily basis 2.
Verify 0 availability of the item in Oracle 3.
Locate the email address/phone number of the person who generated the order 4.
Reach out to the appropriate person and advise them of the discontinuation of the item, provide replacement if applicable along with part numbers, pricing and SKU for the new item.
Get customers confirmation of cancellation and (if applicable) addition of new item to the PO in writing.
5.
Make appropriate changes on the PO in Oracle 6.
Add applicable notes to the PO in Oracle 7.
Confirmation to the customer the changes have been made 8.
Upload documentation into OnBase 9.
Work above processes until all open orders for the Legacy items have been canceled.
Job Type:
Contract Salary:
$25.
00 - $28.
00 per hour Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Racine, WI:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Any experience working with Customer Orders using Oracle ?
Experience:
Customer support:
2 years (Required) Microsoft Excel:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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