Technical Services Supervisor/Manager-Commercial Products Group
Company Name:
Modine Manufacturing Company
Technical Services Supervisor/Manager-
Commercial Products Group (CPG)
(R14-92)
Modine Manufacturing Company
has been a worldwide leader in
thermal management since 1916.
With 30 locations in 17 countries,
we design, engineer, test, and
manufacture heat transfer products
for a wide range of applications and
markets. We''re at work in practically
every corner of the world, inside the
things you see every day.
Interested in applying?
Please email your resume and salary
expectations, identifying job title
and job code, to: .
Modine Manufacturing Company isan Equal Opportunity Employer andwelcomes all qualified applicants!EOE/Minorities/Females/Vet/Disability
Modine provides a competitive
benefit package, including paid
vacation, sick leave, 401(k), Defined
Contribution Retirement Plan,
health, dental, vision, and life
insurance, flexible spending
benefits, tuition reimbursement,
and more!
Modine Manufacturing Company
1500 DeKoven Ave
Racine, WI 53403
Position Description:
Modine Manufacturing Company is seeking a Technical Service Supervisor/Manager for
ur thriving Commercial Products Group (CPG). In this role, you will manage the day-to-
day operations of the Racine-based technical service team in order to ensure our
customers receive timely and accurate response to all after-sale issues. This position
reports to Mark Orlovsky, Service, Warranty & Quality Manager.Key
Responsibilities: Manage and develop a staff of service technicians to provide after-the-sale service
through phone and e-mail response and on-site visits to customer locations as
necessary
Monitor warranty information in order to communicate concerns or needed design
Work with service techs and product experts to resolve high profile and other critical
Work with Product Management to develop and maintain literature
changes to product engineering or manufacturing as necessary in support of the
Modine brand
Develop and establish customer service response standards to ensure our service
levels meet or exceed customer expectations
Properly supervise service technicians and interns are to ensure service requests
(calls & emails) are handled properly and customer service standards are consistently
achieved
Ensure scheduling of service techs and call center personnel to ensure appropriate
coverage
service jobs
Provide feedback to the CPG organization regarding improvement suggestions for
quality, literature, design, service, troubleshooting, etc.
Coordinate with remote technicians to support resolution of field issues
Ensure service requests and resolutions are being recorded in service tracking tools
Ensure ongoing training & development of service technicians to enable them to
provide up-to-date product and service to reps, distributors, contractors and other
customers.
Interface with other managers at all CPG production facilities to assist with customer
requests or concerns
Perform workplace and telephone monitoring to ensure call quality and accuracy
Partner with the managers to determine coaching, feedback and training needs and
monitor performance improvement for techs with performance gaps
Proactively seek to learn best practices and/or techniques other call centers use to
increase performance and provide excellent customer service
Building resource material for internal and external employees (technical
troubleshooting resources, training material, product support material)Perform other duties as required
Required
Qualifications:
At least two years product reliability, quality or service experience (HVAC
industry experience is a plus)
Demonstrated ability to lead and organize cross-functional meetings,
committees, and people in a professional manner
Excellent written and verbal communication skills and ability to articulate
technical issues to various audiences
Excellent problem solving skills
Bachelor's Degree, preferably Mechanical or Electrical Engineering
Education Requirements: Travel:Domestic travel required (20%)
Technical Service
Supervisor/Manager-
CPG
(R14-92)
Advancing
Careers.
Exceeding
Expectations.
Modine Manufacturing Company
1500 DeKoven Ave
Racine, WI 53403
Location: WI-Racine
Category: TechnicalEstimated Salary: $20 to $28 per hour based on qualifications.
Modine Manufacturing Company
Technical Services Supervisor/Manager-
Commercial Products Group (CPG)
(R14-92)
Modine Manufacturing Company
has been a worldwide leader in
thermal management since 1916.
With 30 locations in 17 countries,
we design, engineer, test, and
manufacture heat transfer products
for a wide range of applications and
markets. We''re at work in practically
every corner of the world, inside the
things you see every day.
Interested in applying?
Please email your resume and salary
expectations, identifying job title
and job code, to: .
Modine Manufacturing Company isan Equal Opportunity Employer andwelcomes all qualified applicants!EOE/Minorities/Females/Vet/Disability
Modine provides a competitive
benefit package, including paid
vacation, sick leave, 401(k), Defined
Contribution Retirement Plan,
health, dental, vision, and life
insurance, flexible spending
benefits, tuition reimbursement,
and more!
Modine Manufacturing Company
1500 DeKoven Ave
Racine, WI 53403
Position Description:
Modine Manufacturing Company is seeking a Technical Service Supervisor/Manager for
ur thriving Commercial Products Group (CPG). In this role, you will manage the day-to-
day operations of the Racine-based technical service team in order to ensure our
customers receive timely and accurate response to all after-sale issues. This position
reports to Mark Orlovsky, Service, Warranty & Quality Manager.Key
Responsibilities: Manage and develop a staff of service technicians to provide after-the-sale service
through phone and e-mail response and on-site visits to customer locations as
necessary
Monitor warranty information in order to communicate concerns or needed design
Work with service techs and product experts to resolve high profile and other critical
Work with Product Management to develop and maintain literature
changes to product engineering or manufacturing as necessary in support of the
Modine brand
Develop and establish customer service response standards to ensure our service
levels meet or exceed customer expectations
Properly supervise service technicians and interns are to ensure service requests
(calls & emails) are handled properly and customer service standards are consistently
achieved
Ensure scheduling of service techs and call center personnel to ensure appropriate
coverage
service jobs
Provide feedback to the CPG organization regarding improvement suggestions for
quality, literature, design, service, troubleshooting, etc.
Coordinate with remote technicians to support resolution of field issues
Ensure service requests and resolutions are being recorded in service tracking tools
Ensure ongoing training & development of service technicians to enable them to
provide up-to-date product and service to reps, distributors, contractors and other
customers.
Interface with other managers at all CPG production facilities to assist with customer
requests or concerns
Perform workplace and telephone monitoring to ensure call quality and accuracy
Partner with the managers to determine coaching, feedback and training needs and
monitor performance improvement for techs with performance gaps
Proactively seek to learn best practices and/or techniques other call centers use to
increase performance and provide excellent customer service
Building resource material for internal and external employees (technical
troubleshooting resources, training material, product support material)Perform other duties as required
Required
Qualifications:
At least two years product reliability, quality or service experience (HVAC
industry experience is a plus)
Demonstrated ability to lead and organize cross-functional meetings,
committees, and people in a professional manner
Excellent written and verbal communication skills and ability to articulate
technical issues to various audiences
Excellent problem solving skills
Bachelor's Degree, preferably Mechanical or Electrical Engineering
Education Requirements: Travel:Domestic travel required (20%)
Technical Service
Supervisor/Manager-
CPG
(R14-92)
Advancing
Careers.
Exceeding
Expectations.
Modine Manufacturing Company
1500 DeKoven Ave
Racine, WI 53403
Location: WI-Racine
Category: TechnicalEstimated Salary: $20 to $28 per hour based on qualifications.
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